Check out our FAQ: here we've collected the most common questions we get asked to help you quickly
How can I place an order?
You can choose the products you prefer, add them to the cart and complete the purchase by following the wizard
Can I change or cancel an order?
You can only change or cancel an order before it ships. Contact us immediately via the form or email.
What are the delivery times?
Deliveries to Switzerland generally take 1–3 working days.
Can I track my package?
Yes, you will receive a tracking link as soon as your order ships.
How much are shipping costs?
Shipping costs vary depending on the order amount and the shipping method chosen.
Shipping costs for orders under CHF 50 are CHF 9.
For all orders over CHF 50, shipping costs are free.
What payment methods do you accept?
We accept credit cards, TWINT, Visa and Mastercard, secure methods available at checkout.
Are payments secure?
Yes, all transactions are protected by up-to-date encryption and security protocols.
Are the capsules compatible with all machines?
Each product sheet clearly indicates compatibility. Contact us if you have any questions.
How should I store coffee?
To maintain freshness, store coffee in a cool, dry place, away from heat sources.
Do I need to create an account to purchase?
No, you can also order as a guest, but creating an account offers benefits such as order history, dedicated offers, Coffee Points and much more.
How can I contact you?
You can write to us using the contact form, by email, or by visiting the general information section.
Can I return a product?
Yes, returns are possible under the conditions indicated in our return policy.
